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Registration & On boarding

What is YES TAG?

YES TAG is a Chatbot Banking Application by YES BANK.

YES TAG helps availing various banking transactions from five different Chat apps – Twitter, Facebook Messenger, WeChat, Telegram and Skype.

Some of the banking transactions that can be done using YES TAG:

  • Balance Enquiry
  • Mini Statement
  • Funds Transfer (to registered beneficiaries)
  • Request Cheque Book, Cheque Status and Stop Cheque Payment
  • Request for Account Statement
  • Fixed Deposit Enquiry
Who all can use YES TAG?

All existing YES BANK customers who have their mobile numbers updated with the Bank can use this service

Can a non-YES BANK customer use YES TAG?

No, currently YES TAG is available only to YES BANK customers.

How to download YES TAG?

YES TAG can be downloaded directly from Google Play Store and Apple App Store

What are the pre-requisites or eligibility criteria for registering on the app?

Pre-requisites for registration on the app are as follows:

  • User should use their registered mobile number.
How do I register for YES TAG?

Steps for registration on YES TAG are as follows:

  • 1Download and install YES TAG app
  • 2Register your Mobile Number and Customer ID on YES TAG
  • 3Enter your Customer ID and proceed
  • 4You will receive an OTP on your registered mobile number
  • 5Enter OTP on the next screen to successfully complete Customer ID/Mobile number authentication and gets registered for the service
  • 6You will then be asked to set a 6 digit 'Social Security Code' for authenticating financial transactions initiated from respective chat applications
How do I activate YES TAG on Facebook Messenger?

Pre Requisite:

Customer should either be an existing user of Facebook Messenger app else needs to download, install and register for Facebook Messenger chat service.

Registration

  • Open YES TAG app and tap on the ‘Facebook Messenger’ icon.
  • A pop-up message listing one time numeric code that needs to be entered in FB Messenger chat window of YES TAG, will be displayed.

Activation

  • Launch Facebook Messenger app.
  • Go to ‘Contacts’ (fourth icon from left in the top row) in Facebook Messenger and tap on ‘Add Contact’ (bottom right corner).
  • Enter the phone number 9579002000.
  • A new chat window with Yestag SocialBanking opens up.
  • Enter (long press & tap ‘paste’) one-time numeric code, you got on YES TAG app, in chat window and send.
  • Social Banking is now activated on Facebook Messenger.
  • Type BAL and ‘send’ to begin experiencing Social Banking service.

Customer can type and ‘send’ any text in chat window to invoke YES TAG menu to avail various banking services.

How do I activate YES TAG on Twitter?

Pre-requisite:

  • Customer should either be an existing user of Twitter app or needs to download, install and register on Twitter

Registration

  • Open YES TAG app and select the option with 'Twitter' icon
  • Customer is asked to enter Twitter id and password
  • Customer is now registered on Twitter platform and can launch the service by tapping on 'Twitter' icon on YES TAG app

Activation

  • Open Twitter app and follow twitter handle @yes_tag
  • Go to Direct Message and open a Chat window with @yes_tag
  • Type BAL and 'send' to begin experiencing Social Banking service
  • Customer can type any text and 'send' in chat window to invoke YES TAG menu to avail various banking services
How do I activate YES TAG on WeChat?

Pre-requisite

  • Customer should either be an existing user of 'WeChat' app or needs to download, install and register for 'WeChat' chat service. WeChat app should be active while doing YES TAG registration

Registration

  • Open YES TAG app and select the option with 'WeChat' icon
  • Customer will see a pop-up message listing one-time numeric code that needs to entered in WeChat chat window of YES TAG

Activation

  • Tap on 'Launch WeChat' to open WeChat App.
  • Go to 'Subscription Accounts' and search for 'YES Tag'
  • Open a new chat window with 'YES Tag'
  • Enter (long press & tap 'paste') one-time numeric code, you got on YES TAG app, in chat window and send. Social Banking is now activated on WeChat.
  • Type BAL and ‘send’ to begin experiencing Social Banking service
  • Customer can type any text and 'send' in chat window to invoke YES TAG menu to avail various banking services
How do I activate YES TAG on Telegram?

Pre-requisite

  • Customer should either be an existing user of 'Telegram' chat app or needs to download, install and register for 'Telegram' chat service

Registration

  • Open YES TAG app and select the option with 'Telegram' chat icon
  • Customer will see a pop-up message listing one-time numeric code that needs to entered in Telegram chat window of YES TAG

Activation

  • Tap on 'Launch Telegram' to open the 'YesBank' chat window.
  • Enter (long press & tap 'paste') one-time numeric code, you got on YES TAG app, in chat window and send. Social Banking is now activated on Telegram.
  • Type BAL and 'send' to begin experiencing Social Banking service
  • Customer can type any text and ‘send’ in chat window to invoke YES TAG menu to avail various banking services
How do I activate YES TAG on Skype Chat?

Pre-requisite

  • Customer should either be an existing user of 'Skype' chat app or needs to download, install and register for 'Skype' chat service

Registration

  • Open YES TAG app and select the option with 'Skype' chat icon
  • Customer will see a pop-up message listing one-time numeric code that needs to entered in WeChat chat window of YES TAG

Activation

  • Open 'Skype' App
  • Go to Contact Book and search for 'YES Tag'
  • Open a new chat window with 'YES Tag'
  • Enter (long press & tap 'paste') one-time numeric code, you got on YES TAG app, in chat window and send. Social Banking is now activated on Skype.
  • Type BAL and 'send' to begin experiencing Social Banking service
  • Customer can type any text and ‘send’ in chat window to invoke YES TAG menu to avail various banking services
What devices are supported by YES TAG?

YES TAG is supported by smart phones having Android and IOS

Can I register YES TAG on multiple devices?

No. User can register YES TAG on one device at a time. It means if user want to register YES TAG on another device then user needs to uninstall the app from first device.

Can I change my mobile handset and use YES TAG on a new device with the same mobile number?

In case you download and register YES TAG using a new device, the last one gets automatically de-registered.

What are the charges for using / doing transactions through YES TAG?

There are absolutely NO registration or service charges for using this service. However, charges for your GPRS plan or SMS usage will be applicable as per your data plan with telecom service provider

What is Social Security Code? How is Social Security Code generated?

It is a 6 digit secret numeric PIN used for authorizing financial transaction through YES TAG. At the time of registering on YES TAG, after successful authentication, user will be asked to set this code.

Can I change my Social Security Code?

Yes, you can change the Social Security Code from menu option 'Change PIN' available on top right corner of YES TAG landing screen.

If I have forgotten my Social Security Code, what should I do?

To generate the new Social Security Code, you need to do re-registration as explained in point 6.

Can I access YES TAG when I am on Roaming?

Yes, as long as you have GPRS activated on your mobile number, subject to availability of the network, you can access YES TAG anywhere in the country. Please keep in mind that you might be charged special roaming rates for using GPRS.

What if I change my mobile handset or change my mobile number?

In case you change your handset, you need to download the application again and register to it. The application on the previous device will be de-registered. In case you change your mobile number and you are an YES BANK customer, please register the new number through YES BANK Branch and then install the application for the new number.

If I have lost my mobile handset what should I do?

In case of theft/fraud, you can call the call center (1800-2000) and get your application locked. In case you want to use the same number to use the application again, you will have to download and register to the application again.

I am able to find ‘Yestag Socialbanking’ as contact in my FB Messengers contacts. What should I do?

In case you are unable to find ‘Yestag Socialbanking’ in Contacts, add 9579002000 as contact in Facebook Messenger and open the chat window.

How secure is YES TAG? What are the security measures in place to address information security concerns?
  • All information flow between social media platforms and YES BANK systems is encrypted and SSL secured
  • To register yourself on YES TAG, you first need to authenticate yourself by your Customer ID and OTP (One Time Password) sent to mobile number registered with YES BANK
  • All financial transactions need to be authenticated with a 6 digit Social Security Code that is set up during the registration process.
  • You can do funds transfer to beneficiaries that are registered on YES BANK’s Retail NetBanking.
  • Your identity can not be misused by others as once you are a registered active user, another account with your mobile number cannot be created by anyone.
  • Daily Transaction Limit – All of your financial transactions have respective daily limits (INR 5000 per user per day) to prevent any fraudulent usage of your money.